Frequently Asked Questions
Everything you need to know about shopping with Pretty Green.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $5.99. Express shipping is available for $15.00, typically arriving within 1-2 business days. Orders over $100 qualify for free standard shipping.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items with tags attached within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label and drop your package at any authorized carrier location.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements for chest, waist, and length. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment description for fit notes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your materials sustainably sourced?
At Pretty Green, we are committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections, and we partner exclusively with factories that adhere to fair labor standards and environmental certifications.